Monday, November 21, 2011

Find A Different Profession.

A man who work for Target in Omaha, Nebraska, is protesting the fact that he has to come in to work at 11 PM on Thanksgiving night. He has started an online petition wanting people to sign to tell Target that they should not make anyone come in that night. Considering the fact that he has worked for Target for three years, and should have a basic understanding of the nature of retail, he should realize that the season we are entering into is the busiest time of the year. I can sympathize a little about schedule changes, considering I am going in two hours earlier than normal, but again, it goes with the season. The customers are there to buy and if you don't take care them, they will go elsewhere.

Not all retail establishments are open on Thanksgiving, but a lot of them are. My employer is open 24 hours a day, I worked for Kmart, which was always open on Thanksgiving, plus working in hospitals and nursing homes were somebody has to work on the holidays.  The advantage to working holidays is added pay. It was a little harder when my wife was alive, but the extra money was always too good to pass up. Now that I am single, it really doesn't matter to me whether I work them or not. In retail working weekends and holidays goes with the territory. If you're not willing to do that, you really need to find a different job. I agree that Black Friday is starting to get a little ridiculous, but that is the nature of the beast. Each year, somebody seems to want to up the ante. This year my employer announced that there will be a sale starting at 10 PM Thanksgiving night and another at midnight. Toys "R" Us took that one step further and announced their sale will start at 9 PM. Most other stores will be opening at midnight, Sears is scheduled to open at 4 AM and Kmart at 5 AM. If people are truly upset with the stores doing this then they won't come and shop. Does anybody really see that happening? That is the only way that opening at these times will stop.

Part of working retail is customer service. If you don't like helping people you need to be doing something else. I have always tried to do anything I can to help people. Last night I made a lady extremely happy. She was looking for a PSP, the portable PlayStation, which happened to be out of stock. It was a Christmas gift for her husband and she had just put in a 13 hour day at a restaurant to pay for it. I told her that we could order it through my employer's website and have it delivered to the store for free, which would take about a week. She really brightened up and we went to the computer and placed the order. She kept telling me how happy she was, and she knows one of the managers at the store and she is going to tell him about the service I provided. I don't see where I did anything spectacular, I just was doing my job. The look on her face was my reward. That is where I get most of my work satisfaction, knowing that I was able to help somebody. It doesn't work out that way all the time, but it really is nice when I am able to. Too many times when people ask for help, all they will get is we don't have that. When somebody is there with cash in hand, ready to buy something, you need to do all you can to close that sale. If not, they will go somewhere else to find what they need. There are those customers who no matter what you do for them will never be happy, but I've always found them to be in the minority. I still do everything I can for them and if they're not happy with it, they are the ones that have to deal with it.

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